Question |
How long has Northern Security Systems been in business? |
Answer |
This is our 26th year in business-we started in 1981. |
Question |
How often should I test my system? |
Answer |
You should test your system at least once a month. Also, any time you have a trade’s person in, do a test after they leave. |
Question |
When I go on vacation should I call and make you aware of it? |
Answer |
It is up to you, but we think you should, it will help the monitoring station react appropriately. |
Question |
Last night my alarm went off, the monitoring station did not receive any signals and my memory light was not on. Is there a problem with my system? |
Answer |
No, your system did exactly what it was supposed to do. More than likely you had a momentary telephone line problem and the telephone line monitor activated the siren. But, just to be on the safe side, you should do a test to the monitoring station just to make sure. |
Question |
Is Northern Security Systems a franchise? |
Answer |
No, we are a completely independent alarm company. This gives us the flexibility to buy and install the best products on the market. Not every manufacturer makes the best of everything; this is why we use many different products from different sources. |
Question |
Do you monitor your accounts in an Answering Service? |
Answer |
No, our monitoring station is an independent U.L.C. (Underwriter’s Laboratories of Canada Listed) monitoring station. |
Question |
Do you use subcontractors to do your alarm installations? |
Answer |
No, only our own highly trained staff install & service our systems. However, we do have close working relationships with other trades such as locksmiths, etc, that help us out when their expertise is required. |
Question |
Are you a member of CANASA (Canadian Security Association)? |
Answer |
Yes we are long-time members and have been members of the board in the past. In addition Tom is a Canasa certified installer. |
Question |
Do you have liability insurance? |
Answer |
Yes we do, as a matter of fact we also carry errors and omissions insurance as well. |
